Terms & Conditions

Effective Date: 11 February 2026

For these Terms, any reference to “WB Luminare”, “we”, “us”, or “our” refers to Wilhelm Burger trading as WB Luminare, including any current or future employees and contractors.

1. Our Role

WB Luminare provides flight booking and management services as an independent intermediary.

We are not an airline, do not operate flights, and are not IATA or ASATA-accredited.

The contract of carriage is always between the Client and the Airline.

All bookings are made through a licensed third-party booking platform. (IATA & ASATA member)

Tickets are issued by the authorised provider, and we forward your e-ticket to you.

2. Services and Fees

Booking Service Fee: Charged for sourcing, facilitating, and booking the flight. The service fee includes any margin applied to the ticket price. The service fee is non-refundable once the booking is successfully completed.

The only situation where the service fee is refunded is if full payment has been made but we are unable to complete the booking due to fare changes, and the client requests a refund. In that case, the full amount paid, including the service fee, will be refunded.

Administration Fee: Charged per passenger for assisting with post-booking requests such as cancellations, date changes, refunds, or name corrections. These fees are in addition to any airline penalties or fare differences and are non-refundable.

Fees are communicated before payment, and full payment is required before your booking is completed and the e-ticket forwarded.

3. Flight Quotes and Bookings

All quotes and invoices are based on fares and availability at the time they are provided and may change at any time.

Airfares, baggage allowances, penalties, and refund rules are set solely by the Airline.

Once a booking is confirmed and payment has been received, the transaction is considered completed, and the booking service fee becomes non-refundable, except in the limited situation described above (unable to complete booking due to fare changes).

If the price changes before payment or before the booking is completed, we will notify the client immediately. The client may then choose to:

Pay the difference, or
Cancel the booking and receive a full refund of the amount paid, including the service fee.

4. Cancellations and Refunds

Refund eligibility is determined by the Airline’s fare rules.

Administration Fees apply for all refund, cancellation, or change requests, regardless of whether the Airline approves the refund.

Refund timelines are determined by the Airline and ticketing provider; we are not liable for delays outside our control.

5. Travel Documents

All visas, passports, travel insurance, and other related/required documentation remain the responsibility of the client and should be arranged directly with the appropriate providers. Please ensure you check visa requirements for all transit points on your itinerary, as some countries may require a transit visa even if you are not leaving the airport.

We do not provide passport, travel insurance and visa services and are not responsible for denied boarding, refusal of entry, or deportation.

6. Airline Operations

Airlines may change schedules, aircraft, routing, or cancel flights.

We communicate changes when notified but are not liable for delays, cancellations, overbooking, or other airline operational decisions.

7. Liability

Our liability is limited to the Service Fees and Administration Fees paid by the Client.

We are not liable for indirect or consequential losses, including lost profits or travel disruption caused by the Airline.

Clients indemnify us against claims arising from Airline actions.

8. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, pandemics, government restrictions, or system outages.

9. Consumer Protection

Flight bookings are time-sensitive; fares and availability may change rapidly.
Once your booking is completed and the e-ticket forwarded, the transaction is considered complete, and the booking service fee is non-refundable (except in the limited situation where we are unable to complete the booking due to fare changes, and the client requests a refund).
By making payment, the Client acknowledges and accepts these Terms and Conditions.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa, with disputes falling under South African courts.

11. Affiliate Visa Lead Generation

WB LUMINARE may collect personal information through our website forms to connect Clients with trusted third-party visa service providers.

Our Role: We act solely as an intermediary connecting you with a third-party provider for visa guidance. We do not provide visa services ourselves, are not responsible for visa approvals, and are not liable for delays, rejections, or processing outcomes.
Information Collected: Name, email, phone number, and intended travel destination.
Processing: Your information is forwarded to the third-party provider to enable them to contact you and guide you through the visa process.
Fees: WB LUMINARE does not charge for forwarding visa leads.
Any fees charged for visa services are set and collected solely by the third-party provider.
Liability: WB LUMINARE is not responsible for the services provided by the third-party provider, including approvals, timelines, or outcomes.
By submitting your information, you acknowledge that the transaction is between you and the third-party provider.
Consent: By submitting your details, you consent to WB LUMINARE sharing your personal information with the third-party provider for the purpose described above.

12. Accommodation Booking & Management Services

Independent Intermediary
WB Luminare provides accommodation booking and management services solely as an independent agent. We do not own, operate, or manage any accommodation. All bookings are made through third-party accommodation providers, including Plum Accommodation.

Booking Contract
The contract for accommodation is always between the Client and the accommodation provider. WB Luminare facilitates the booking, provides confirmation, and assists with communication, but is not responsible for the provision, quality, or availability of the accommodation.

Booking Service Fee
A service fee is charged for sourcing and confirming your accommodation. This fee is non-refundable once the booking is confirmed, except where WB Luminare is unable to complete the booking due to supplier or pricing issues. Full payment of the service fee is required to confirm the booking.

Cancellations and Amendments

All cancellations or amendments must be submitted in writing to WB Luminare.
Cancellation fees, deadlines, and refunds are set by the accommodation provider and may vary depending on rate type, dates, room types, or special events (e.g., fairs, congresses, concerts, Christmas, or other holidays).
Refunds or changes after a booking reaches a non-refundable stage or the 100% cancellation period are subject to the provider’s policies and Plum Accommodation’s handling. WB Luminare will assist in submitting requests but cannot guarantee outcomes or amounts.

By confirming a booking through WB Luminare, the Client accepts the accommodation provider’s and Plum Accommodation’s terms, including any applicable fees and deadlines.

Limitation of Liability
WB Luminare’s liability for accommodation bookings is limited to the Booking Service Fee paid by the Client. Clients indemnify WB Luminare against claims arising from actions or omissions by the accommodation provider or Plum Accommodation.

Information Accuracy
Clients acknowledge that star ratings, descriptions, and facilities are supplied by the accommodation provider and may vary; WB Luminare does not guarantee accuracy.