This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access or use wbluminare.co.za and purchase Goods.
1. The Responsible Party & Contact
We, WBLuminare, are the “Responsible Party” in terms of the Protection of Personal Information Act, 4 of 2013 (POPIA).
For questions or requests regarding your personal information, you may contact us at:
Email: sales@wbluminare.co.za
Address: 5 zambesi street, kuilsrivier, 7580
2. What Personal Information We Collect
We may collect the following categories of personal information:
Identity & contact details: name, surname, email address, telephone number, delivery address, billing address
Payment information: credit card or payment method details (though the full card number is typically handled by the payment gateway.
Transaction data: product purchased, order date, delivery status
Usage data: IP address, browser type, device identifiers, website usage analytics (e.g. pages visited, time spent)
Communications: correspondence between you and us (emails, messages)
Marketing preferences: whether you subscribe to newsletters, opt-ins
3. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
To fulfil a contract (i.e. to process and deliver your order)
With your consent (e.g. for marketing communications)
To comply with legal obligations (e.g. tax, auditing)
For our legitimate interests (e.g. analytics, improving the Website), unless overridden by your rights
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
To process your orders, arrange delivery, and issue refunds
To communicate with you (order confirmations, customer support, updates)
To send you marketing materials (if you consent)
To personalize your experience on the Website
To detect and prevent fraud or misuse
To comply with applicable laws, audits, tax obligations
5. Sharing / Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
Payment processors / gateways (for payment handling)
Couriers (to deliver your goods)
Service providers (e.g. hosting, analytics, marketing tools)
Legal / regulatory authorities if required by law or court order
Other parties, with your consent
We will not sell your personal data to unrelated third parties.
6. International Transfers
If we transfer your personal data across borders, we will ensure adequate protection (e.g. standard contractual clauses or other safeguards) per POPIA.
7. Data Retention
We retain your personal information for as long as needed to fulfill the purposes for which it was collected, or as required by law (e.g. tax, accounting). After that, we securely delete or anonymize the data.
8. Security Measures
We implement appropriate technical and organizational security measures (e.g. encryption, access controls, secure servers) to safeguard your personal information against loss, misuse, alteration or unauthorized access.
9. Data Subject Rights
Under POPIA, you have the following rights:
Right to access your personal information
Right to request correction or deletion (if inaccurate, outdated)
Right to object to certain processing (e.g. marketing)
Right to withdraw consent (where processing is consent-based)
Right to complain to the Information Regulator
To exercise any of these rights, contact us (see contact above).
10. Marketing & Opt-Out
We may send you marketing communications (e.g. newsletters, promos) only if you consent. You may opt out at any time by clicking “unsubscribe” or contacting us.
11. Cookies & Tracking
We use cookies and similar tracking tools (e.g. Google Analytics) to monitor Website usage, optimize experience, manage sessions, and for marketing. You may disable non-essential cookies via your browser settings (but this may affect functionality).
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. The version posted on the Website is the one applicable at the time. We encourage you to check periodically for updates.